How close are automated phone systems to understanding real emotions?

I’ve been dealing with a super long insurance issue this week, and their automated phone system kept “apologizing” whenever I sounded annoyed. It made me laugh a bit because it felt like it almost got what I was feeling but not quite. I’m curious—are these systems actually getting better at reading emotions, or is it just clever scripting with timing? Has anyone else noticed them reacting in a more “human” way lately?