Has anyone tried using a business software consultant for their company?

Our company uses a pretty extensive suite of business software for everything from customer relationship management to project collaboration. While these tools are powerful, I sometimes feel like we're not fully leveraging them, or that the configurations could be more tailored to our specific workflows. I'm wondering if anyone here has experience hiring a business software consultant to help optimize their systems. What was your experience like? Did it provide good value, and what kind of outcomes did you see?