Artificial Intelligence is slowly taking its role in our society, from self-driving cars, to even artificial poker players! Yes, you read it well – there are programmed poker players who beat the famous and highly experienced poker tournament winners! Back in 1197, IBM’s AI beat Gary Kasparov in chess. So, considering that 23 years ago a machine managed to be better than humans (at least in games), we can say that the more advanced and complex machines are yet to be introduced. So, how did AI break is way into online gambling?

The Libratus Poker

Apart from the Google AlphaGO computer that managed to beat 18-time world GO champion Lee Sedol, the last year was astonishingly interesting as Libratus set the new standards in poker playing. Libratus was actually analyzing the peoples’ faces and reactions, which helped the algorithm to analyze the human’s mistakes and predict the right moves so it could win. This was just a step into the human’s territory. Not long after, there were many other theories and examples that resembled of dystopian science fiction, but the reality is that those programmed machines can beat us. Still, the technology advancement is not that bad and here is why.

AI could detect gambling addiction 

Gambling addicts are not good for any casino, no matter how much money they toss into the machines and on the tables as these create the negative image of this business and industry. As you know, no casino is able to predict the potential gambling addict nor detect the existing one. However, artificial intelligence can do it. AI easily spots the gambling addicts by analyzing their behaviour, reactions and decisions, which can help greatly in reducing the number of these cases. As soon as the artificial neural network recognizes footprints for addiction or potential cases, it will block the player and prevent him from hitting the rock bottom before everything is too late. 

Personal offers through smart data

In the IT world, everything is about analysis. The AI is going to, through a thorough analysis and data collecting, prepare the personal offers and bonuses that match the players’ personality and gambling behaviour, so any casino would offer personally tailored bonus offers. For example, whether you choose to play in the fantastic casino then first read reviews on the website FukuroCasinos to get a rebate bonus or in some other, your behaviour from other casinos would be tracked so the new operator could give you exactly what you need. If you play slots all the time, you could use a rebate bonus or any other type that matches your style of play and personality. Also, if you are registering for the first time, the AI will collect data through a quick survey so it could give you the irresistible offer that you will not turn down and every casino would introduce this step to offer personalized offer.

More efficient customer service

In almost any online casino, we have the customer support that is there to help us with some of the problems or issues we encounter regarding currency, account or using the mobile casino. Instead of hiring humans who will be available through the night, we can create AIs that will serve the players and assist in solving their problems. We can already see this in some online gambling places. The ultimate goal is to provide better support without getting tired – as you don’t have to pay a salary to AI nor it will get hungry. Still, everything is about efficiency, a better performance so picking up where human brains stop makes sense, especially in the long run. 

Here is the link to the original article (Japanese): https://note.com/12365462/n/n82090c896bce